Whole on, please!

Me : Where are you calling from, ma'am?

Person : From Perak.

Me : Are you calling from a company, a shop...?

Person : Calling from Perak.

Me : Yes, ma'am... (start to enunciate slowly) ARE... YOU...CALLING...FROM...A...SHOP? OR...A...MINIMARKET?

Person : Oh, from trading company.

Me : Ah! A wholesaler, yes?

Person : Okay.

Me : -.-" (i said wholesaler, not hold on please).